General enquiries
General enquiries allow us to directly answer your questions or queries about our policies, products, services or our staff. An enquiry may include a request for information or explanation of policies, initiatives and departmental programs.
Phone: 1800 057 590 (freecall within Australia)
Monday to Friday 8.30 am to 8.00 pm AEDST excluding national public holidays
Email: enquiries@climatechange.gov.au
Switchboard
The departmental switchboard directs phone calls to a specific area or person that is requested. The switchboard does not answer general enquiries.
Phone: +61 2 6159 7000
Monday to Friday 8.30 am to 5.00 pm AEST excluding national public holidays.
Translating and Interpreting Service (TIS) National
Phone: 13 14 50
Available 24 hours a day, seven days a week.
TIS National is an interpreting service, provided by the Department of Immigration and Citizenship. TIS provides translation services for over 170 languages and dialects. It provides immediate telephone interpreting services, as well as pre-booked telephone and on-site interpreting.
For more information phone 1300 655 820 or email tispromo@immi.gov.au.
Postal address
Department of Industry, Innovation, Climate Change, Science, Research and Tertiary Education
GPO Box 854
Canberra ACT 2601
Australia
Location
The department's main office is located at:
2 Phillip Law Street
Acton, Canberra ACT 2601
Australia
Freedom of Information
Privacy Information
The Privacy Contact Officer
Department of Industry, Innovation, Climate Change, Science, Research and Tertiary Education
GPO Box 854
Canberra ACT 2601
Australia
Phone: +61 2 6159 7957
Email: DCCEE-Legal@climatechange.gov.au
Fraud
Email: investigations&intell@climatechange.gov.au
Service Charter
The Service Charter specifies the standard level of service that our clients and stakeholders can expect when dealing with the department.
It tells you who we are and the standard of service you can expect when dealing with us. It also provides information about how you can better engage with us, how you can access information and how you can give us feedback about our performance.
Give us your feedback
Feedback is important and allows us to identify the effectiveness of our business practices, emerging issues and trends. We regularly monitor our performance to ensure we are providing you the best possible services. All feedback is welcome and can include compliments, suggestions, or complaints.